As of which amount is the dispatch free?
You pay no more transportation costs as of a goods value of euro 100.00, by payment with pre-register. This service is only possible in connection with deliveries within Germany.
Is delivered to the DHL also to a pile station?
No, we deliver our goods exclusively with DPD, a delivery therefore isn't possible for the DHL to a pile station. Please take this into account before the purchase!
Becomes Switzerland and other not listed countries supplies?
We deliver only to the listed countries.
How does shipment by cash on delivery calculate himself?
Dispatch price cash on delivery amount = complete transportation costs by cash on delivery. Goods value is dropped the NN amount.
Zip codes for german island surcharge
18565, 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996, 25997, 25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498
Can I collect my product?
Yes of course - at collection of the product ask first of all for an e-mail or a call so that the appointment is confirmed by us. All shipments and collections are packed in our dispatch store in Hilden.
How long is my package away?
The dispatch within the countries listed above is carried out exclusively by DPD parcel service and your order is delivered after in-payment within 1 to 3 working days. Deliveries abroad take 2-3 days longer. No delivery by the DPD parcel service is carried out on Saturdays.